| Low-Code / No-Code Option | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=132 | Low-Code / No-Code Option | Increase organization-wide agility by rapidly building low-code apps that modernize processes and address difficult challenges using the Power Platform (Power Apps, Power Automate, Power BI, and Power Virtual Agents). It easily adapts to your changing business requirements and workflows. | 0 | | | | |
| Central Case Repository | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=104 | Central Case Repository | <div>Case information is maintained in a centralized system so that all applicable correspondence, emails, case notes, assessments, and contacts can be accessed from a unified user interface. Users can see and contribute to a case, which enhances collaboration and transparency. ProCase security model protects data at field level, ensuring that users see only the information they are authorized to see. Our framework takes advantage of the Power Automate-Flows to automate processes to ensure that cases are handled consistently and follow established standards. Key information may also be accessed on mobile devices in both online/offline mode. </div> | 0 | | | | |
| Integrated task management | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=105 | Integrated task management | <div>A tasking module allows automated work assignments, multiple levels of approval, notifications, alerts, document management, and reporting. With unified access to both cases and tasks, supervisors can assign tasks rapidly and effectively based on informed knowledge of their teams’ workloads. Real-time notification, alerts and reporting keeps employees productive and responsive. The solution provides granular visibility of task progress so that bottlenecks can be identified and mitigated. </div> | 0 | | | | |
| Configure business logic and rapidly deploy new use cases | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=106 | Configure business logic and rapidly deploy new use cases | <div>A configurable business rule model empowers business users to create and manage business rules with minimal involvement from IT staff. Not only does it integrate seamlessly with your existing IT assets and scale for enterprise-class performance, it also supports sophisticated, powerful rules that can capture your business workflow, policies, and procedures in all their dynamic complexity.</div> | 0 | | | | |
| Provide effective case statistics and measurement reports | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=107 | Provide effective case statistics and measurement reports | <div>Customers can get visibility into work through comprehensive dashboards that show trends, assignments, time spent, and status. Additionally, Dataverse & Model-driven Power apps capabilities, paired with custom Power BI services, provide multiple views that allow insight into case data. Provides effective statistics, measurement management, and improved reporting across programs. </div> | 0 | | | | |