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IT Operations

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Reduce Costs and Increase Reliability​ 

Optimize processes with AI and Intelligent Process Automation to achieve seamless performance and securely scale your operations with confidence. We center our approach on DevSecOps principles and deliver automation through CI/CD pipelines. By leveraging proactive monitoring and predictive analytics, we streamline incident management and improve operational efficiency. This transformation of the IT landscape not only reduces costs but also drives innovation, bolstering organizational growth and enhancing resilience.

 Areas of Focus

 

 

AI-Enabled IT Automationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=2AI-Enabled IT AutomationIntegrate Artificial Intelligence and Machine Learning to enhance IT operations. Use predictive analytics, anomaly detection, and intelligent automation to proactively resolve incidents, streamline workflows, and improve operational resilience.0
Proactive Monitoringhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=5Proactive MonitoringTransform reactive operations into proactive strategies with real-time monitoring and incident management. Utilize tools that enable rapid detection and resolution of issues, minimizing downtime and improving user satisfaction.0
Service Managementhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=22Service ManagementEnhance service delivery through ITIL-aligned IT Service Management (ITSM) practices. Leverage tools like ServiceNow and Microsoft Dynamics 365 to track, manage, and resolve service requests effectively, ensuring a seamless user experience.0
Cloud Operations & Optimizationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=6Cloud Operations & OptimizationLeverage the power of cloud platforms to optimize scalability, reliability, and cost efficiency. Implement hybrid and multi-cloud strategies that align with organizational goals, ensuring seamless integration, automated deployment, and continuous optimization of cloud resources.0
GitHub DevSecOpshttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=86GitHub DevSecOps<div class="ExternalClassA6FF9D80D76F423CAE8538CDB890CEF7"><div>Leverage GitHub and Microsoft Azure to unify development, security, and operations. Streamline software delivery with GitHub Actions for continuous integration and delivery, and enhance code protection using GitHub Advanced Security. Utilize Microsoft Azure for scalable and reliable cloud deployments.​<br></div></div>0

 Other Services

 

 

Cloud Enablementhttps://www.procentrix.com/whatwedo/services/Pages/Cloud-Enablement.aspxCloud EnablementserviceItem01
LOW-CODE SOLUTIONShttps://www.procentrix.com/whatwedo/services/Pages/Low-Code-Solutions.aspxLOW-CODE SOLUTIONSserviceItem01
Custom Softwarehttps://www.procentrix.com/whatwedo/services/Pages/Custom-Software.aspxCustom SoftwareserviceItem01
Data and Analyticshttps://www.procentrix.com/whatwedo/services/Pages/Data-Analytics.aspxData and AnalyticsserviceItem01
Customer Experiencehttps://www.procentrix.com/whatwedo/services/Pages/Customer-Experience.aspxCustomer ExperienceserviceItem01

 Our Experience

 

 

Smart Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/OCC-SM.aspxSmart ModernizationModernized and simplified the complex legacy architecture for a FedCiv agency. Implemented cross-platform components and shared services to enhance security and improve user experiences. Employ Agile practices to deploy new features, at a regular cadence across more than 100 production releases to-date. Service disruptions are minimal, with 99% uptime achieved for mission critical applications. Self-service features aid in quick issue resolution.caseStudyItem0
Employing as-a-Service Modelshttps://www.procentrix.com/ourwork/casestudies/Pages/SEC-SaaS.aspxEmploying as-a-Service ModelsPrototyped and rapidly developed over 60 mission applications for a Cabinet-level agency. Employed SaaS and PaaS service models, maximizing use of existing licenses for M365, Power Platform, Dynamics 365, and Azure to further increase ROI for the agency. Adopted shared services to streamline the architecture, and platforms were optimized for high-availability, redundancy, and stringent security protocols. caseStudyItem0
Reducing Operating Costshttps://www.procentrix.com/ourwork/casestudies/Pages/SEVP-02.aspxReducing Operating CostsReduced hosting cost by 84% annually, compared to legacy on-premises hosting. Performed full assessment for a congressionally mandated system, analyzing use, storage, and performance requirements. The system is built on COTS and open-source technologies. Used a multi-cloud approach to transition with no operational impacts and monthly operating costs are now less than $5K. The system takes full advantage of enhanced cloud security controls.caseStudyItem0
DevSecOps-enabled Operationshttps://www.procentrix.com/ourwork/casestudies/Pages/DevSecOps.aspxDevSecOps-enabled OperationsAccelerated deployments for more than 50 enterprise applications and hundreds of office-centric solutions for an independent federal agency. Employed Agile methodologies and practices, integrated DevSecOps tools and automated CI/CD pipelines to reduce transition time from development to operations, including comprehensive testing. Maintain and drove adoption of the Microsoft Cloud platforms, making them the most widely used across the agency. caseStudyItem0
Rapid Enterprise Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/REA.aspxRapid Enterprise ModernizationAdvanced IT modernization for a Cabinet-level agency by implementing a robust cloud architecture. Built on the Microsoft SaaS and PaaS Cloud, we used low-code development to replace legacy systems with modern cloud-native solutions. Automated workflows replaced manual processes to improve operational efficiencies and information management practices. Procentrix pre-configured solution frameworks enabled the team to accelerate delivery timelines.caseStudyItem0