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IT Operations

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Reduce Costs and Increase Reliability​ 

Optimize processes with AI and Intelligent Process Automation to achieve seamless performance and securely scale your operations with confidence. We center our approach on DevSecOps principles and deliver automation through CI/CD pipelines. By leveraging proactive monitoring and predictive analytics, we streamline incident management and improve operational efficiency. This transformation of the IT landscape not only reduces costs but also drives innovation, bolstering organizational growth and enhancing resilience.

 Areas of Focus

 

 

AI-Enabled IT Automationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=2AI-Enabled IT AutomationIntegrate Artificial Intelligence and Machine Learning to enhance IT operations. Use predictive analytics, anomaly detection, and intelligent automation to proactively resolve incidents, streamline workflows, and improve operational resilience.0
Proactive Monitoringhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=5Proactive MonitoringTransform reactive operations into proactive strategies with real-time monitoring and incident management. Utilize tools that enable rapid detection and resolution of issues, minimizing downtime and improving user satisfaction.0
Service Managementhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=22Service ManagementEnhance service delivery through ITIL-aligned IT Service Management (ITSM) practices. Leverage tools like ServiceNow and Microsoft Dynamics 365 to track, manage, and resolve service requests effectively, ensuring a seamless user experience.0
Cloud Operations & Optimizationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=6Cloud Operations & OptimizationLeverage the power of cloud platforms to optimize scalability, reliability, and cost efficiency. Implement hybrid and multi-cloud strategies that align with organizational goals, ensuring seamless integration, automated deployment, and continuous optimization of cloud resources.0
DevSecOps Integrationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=86DevSecOps Integration<div>Adopt a DevSecOps approach to unify development, security, and operations teams. Leverage CI/CD pipelines, automated testing, and integrated security practices to deliver faster, more reliable, and secure deployments while fostering a culture of continuous improvement.</div>0

 Other Services

 

 

Cloud Enablementhttps://www.procentrix.com/whatwedo/services/Pages/Cloud-Enablement.aspxCloud EnablementserviceItem01
LOW-CODE SOLUTIONShttps://www.procentrix.com/whatwedo/services/Pages/Low-Code-Solutions.aspxLOW-CODE SOLUTIONSserviceItem01
Custom Softwarehttps://www.procentrix.com/whatwedo/services/Pages/Custom-Software.aspxCustom SoftwareserviceItem01
Data and Analyticshttps://www.procentrix.com/whatwedo/services/Pages/Data-Analytics.aspxData and AnalyticsserviceItem01
Customer Experiencehttps://www.procentrix.com/whatwedo/services/Pages/Customer-Experience.aspxCustomer ExperienceserviceItem01

 Our Experience

 

 

Civilian Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/ForestService.aspxCivilian AgencyImplemented a Correspondence Management System used by over 35,000 employees nationwide. Built on our Mercury framework and running in Office365, the solution automates creation, review and signature of agency-wide correspondences.caseStudyItem0
Federal Law Enforcement Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-SEVPAMS.aspxFederal Law Enforcement AgencyImplemented and supports a system for petition case management, security credentialing and team collaboration sites. This Power Platform, SharePoint and ProLink system streamlines and centralizes a key government program for foreign visitors to the US.caseStudyItem0
Financial Regulatory Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/SEC.aspxFinancial Regulatory AgencyOperates the SharePoint Solution Center servicing development needs for many offices. From small requests to solutions for complex processes, we deliver the SharePoint expertise required to effectively leverage the tool across the agency. caseStudyItem0
USDA Food Nutrition Servicehttps://www.procentrix.com/ourwork/casestudies/Pages/USDA FNS Mercury.aspxUSDA Food Nutrition ServiceImplemented our correspondence management solution to provide intake, assignment, authoring, review and archive automation across the agency. The SharePoint based solution processes thousands of official correspondence requests each year.caseStudyItem0
Legislative Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/USSenate.aspxLegislative AgencyCreated and maintain intranet, collaboration and scheduling solutions for the Leglislative branch agency. These SharePoint based solutions automate key processes and provide a unique online presence for various legislative offices.caseStudyItem0
American Battle Monuments Commissionhttps://www.procentrix.com/ourwork/casestudies/Pages/ABMC.aspxAmerican Battle Monuments CommissionCreated an Intranet solution to streamline communciation and automate business processes in 13 countries and 25 different cemetery locations around the globe. The solution is built in Office 365 (SharePoint Online, Yammer and OneDrive). caseStudyItem0
Federal Agency Office of Acquisitionshttps://www.procentrix.com/ourwork/casestudies/Pages/SEC-eFile.aspxFederal Agency Office of AcquisitionsArchitected and deployed an electronic Federal Contracts and Document Management System that supports full Contract lifecycle Management from planning to closeout. This SharePoint based solution streamlines contract management activities.caseStudyItem0
Federal Law Enforcement Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/DHS CRSO.aspxFederal Law Enforcement AgencyImplemented our Virtual Office solution to enhance the existing telework program and raise levels of virtual work by increasing situational awareness, interpersonal access, and collaboration across a geographically dispersed community. caseStudyItem0