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Strategic Planning Master List/DispForm.aspx?ID=7Strategic Planning​Analyze your business objectives, technical environment, and existing LOB applications, helping you determine how the Power Platform and Model-driven Power apps and Dataverse can be incorporated into your IT roadmap to reduce cost and drive operational efficiencies.iconItem0
Business / Requirements Analysis and Design Master List/DispForm.aspx?ID=8Business / Requirements Analysis and Design​Perform business requirements analysis (independent of solution) to understand and document your business needs. Design solutions that leverage the functionality and features of Power Platform with Model-driven Power Apps, or Dynamics 365 first-party application to reduce total cost of ownership.​iconItem0
Configuration and Deployment Support Master List/DispForm.aspx?ID=9Configuration and Deployment Support ​Configure business tables, relationships, forms, security, reports, workflows in accordance with your unique business needs. Extend Dynamics and Model-driven Power apps as needed using custom .NET pluggins, JavaScript, custom workflow activities, and Power Apps component framework. iconItem0
Connected Field Services Master List/DispForm.aspx?ID=96Connected Field ServicesConnected Field Service for Dynamics 365 integrates IoT devices with Microsoft Dynamics 365. Procentrix provides services to custom tailor Connected Field Services using its interfaces and customization points to address your unique needs for registration, monitoring, and management of IoT devices.iconItem0
Customer Insights Master List/DispForm.aspx?ID=97Customer Insights Customer Insights is an Azure-based SaaS service that enables organizations to bring together data from multiple sources, including Dynamics 365, and generate insights to build a holistic 360° view of their customers. Procentrix helps organizations integrate Dynamics 365 data by producing insights and rich visuals that allow you to focus on what matters to your business.iconItem0
Dynamics 365 Integration. Master List/DispForm.aspx?ID=98Dynamics 365 Integration.Procentrix provides servers to establish connectivity between your corporate network, membership directory, and applications with Dynamics 365. Additionally, our services include implementing integration between Dynamics 365 and on-premises systems via Azure Service Bus so that "Dynamics 365-aware” systems can listen for and read the Dynamics 365 data to orchestrate hybrid business processes.iconItem0
Unified Service Desk Master List/DispForm.aspx?ID=99Unified Service DeskConfigure call center agent solutions that provide agents with immediate and unified access to business critical customer information stored in Dynamics 365 (online or on-premises) and external applications. Procentrix provides expert consulting services to create unified access to customer information that helps agents with faster and more effective customer interactions/engagement.iconItem0

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 Customer Experience



Federal Law Enforcement Agency Law Enforcement AgencyImplemented a large legal case management system that is used by attorneys for litigating cases during removal proceedings. Built on Power Platform, SharePoint, and ProLink, it has more than 25+ TB of content and is used by over 20K users nationwide.caseStudyItem0
Federal Law Enforcement Agency Law Enforcement AgencyImplemented and supports a system for petition case management, security credentialing and team collaboration sites. This Power Platform, SharePoint and ProLink system streamlines and centralizes a key government program for foreign visitors to the US.caseStudyItem0
Federal Agency AgencyDeveloped a solution to support back office activities such as, budget and financial planning, acquisitions, HR, and project tracking. This Dynamics CRM solution streamlined processes and provided visibility needed to execute the mission.caseStudyItem0
Federal Agency AgencyImplemented a solution addressing air travel related issues logged by the public. A public-facing .Net application communicates with an internal Dynamics CRM/SharePoint case tracking system used by multiple federal agencies to adjudicate the case.caseStudyItem0
Defense Agency AgencyEstablished a new customer relationship management system to support a military installation's production planning process. The Microsoft Dynamics system streamlines lead tracking to quote management for an active military arsenal.caseStudyItem0
Defense Agency AgencyDeveloped a proof-of-concept for an outreach management tool. This Dynamics CRM based application provides a centralized platform for analyzing actions and outcomes and communicating solutions to the warfighter.caseStudyItem0