| Customer Insights | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=97 | Customer Insights | Customer Insights is an Azure-based SaaS service that enables organizations to bring together data from multiple sources, including Dynamics 365, and generate insights to build a holistic 360° view of their customers. Procentrix helps organizations integrate Dynamics 365 data by producing insights and rich visuals that allow you to focus on what matters to your business. | | iconItem | 0 | | | |
| Connected Field Services | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=96 | Connected Field Services | Connected Field Service for Dynamics 365 integrates IoT devices with Microsoft Dynamics 365. Procentrix provides services to custom tailor Connected Field Services using its interfaces and customization points to address your unique needs for registration, monitoring, and management of IoT devices. | | iconItem | 0 | | | |
| Strategic Planning | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=7 | Strategic Planning | Analyze your business objectives, technical environment and existing LOB applications, helping you determine how Dynamics 365/xRM can be incorporated into your IT roadmap to reduce cost and drive operational efficiencies. | | iconItem | 0 | | | |
| Dynamics 365 Integration. | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=98 | Dynamics 365 Integration. | Procentrix provides servers to establish connectivity between your corporate network, membership directory, and applications with Dynamics 365. Additionally, our services include implementing integration between Dynamics 365 and on-premises systems via Azure Service Bus so that "Dynamics 365-aware” systems can listen for and read the Dynamics 365 data to orchestrate hybrid business processes. | | iconItem | 0 | | | |
| Solution Integration | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=10 | Solution Integration | Implement solutions that integrate Dynamics with legacy Line of Business applications. Extend the power of Dynamics integrating with other Microsoft products like SharePoint, Exchange, and Project Server. | | iconItem | 0 | | | |
| Business / Requirements Analysis and Design | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=8 | Business / Requirements Analysis and Design | Perform business requirements analysis (independent solution) to understand and document your business needs. Design solutions that leverage the functionality and features of Microsoft Dynamics 365. | | iconItem | 0 | | | |
| Unified Service Desk | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=99 | Unified Service Desk | Configure call center agent solutions that provide agents with immediate and unified access to business critical customer information stored in Dynamics 365 (online or on-premises) and external applications. Procentrix provides expert consulting services to create unified access to customer information that helps agents with faster and more effective customer interactions/engagement. | | iconItem | 0 | | | |
| Configuration and Deployment Support | | https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=9 | Configuration and Deployment Support | Configure business entities, relationships, forms, reports, workflows and accordance with your unique business needs. Extend Dynamics as needed using custom .NET pluggins, JavaScript, custom workflow activities, etc. | | iconItem | 0 | | | |