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Microsoft Dynamics 365

You know your business. We know technology. Together, we can implement innovative solutions that overcome your most difficult challenges.

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Configuration and Deployment Support https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=9Configuration and Deployment Support ​Configure business tables, relationships, forms, security, reports, workflows in accordance with your unique business needs. Extend Dynamics and Model-driven Power apps as needed using custom .NET pluggins, JavaScript, custom workflow activities, and Power Apps component framework. iconItem0
Connected Field Serviceshttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=96Connected Field ServicesConnected Field Service for Dynamics 365 integrates IoT devices with Microsoft Dynamics 365. Procentrix provides services to custom tailor Connected Field Services using its interfaces and customization points to address your unique needs for registration, monitoring, and management of IoT devices.iconItem0
Customer Insights https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=97Customer Insights Customer Insights is an Azure-based SaaS service that enables organizations to bring together data from multiple sources, including Dynamics 365, and generate insights to build a holistic 360° view of their customers. Procentrix helps organizations integrate Dynamics 365 data by producing insights and rich visuals that allow you to focus on what matters to your business.iconItem0
Dynamics 365 Integration.https://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=98Dynamics 365 Integration.Procentrix provides servers to establish connectivity between your corporate network, membership directory, and applications with Dynamics 365. Additionally, our services include implementing integration between Dynamics 365 and on-premises systems via Azure Service Bus so that "Dynamics 365-aware” systems can listen for and read the Dynamics 365 data to orchestrate hybrid business processes.iconItem0
Strategic Planninghttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=7Strategic Planning​Analyze your business objectives, technical environment, and existing LOB applications, helping you determine how the Power Platform and Model-driven Power apps and Dataverse can be incorporated into your IT roadmap to reduce cost and drive operational efficiencies.iconItem0
Business / Requirements Analysis and Designhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=8Business / Requirements Analysis and Design​Perform business requirements analysis (independent of solution) to understand and document your business needs. Design solutions that leverage the functionality and features of Power Platform with Model-driven Power Apps, or Dynamics 365 first-party application to reduce total cost of ownership.​iconItem0
Unified Service Deskhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=99Unified Service DeskConfigure call center agent solutions that provide agents with immediate and unified access to business critical customer information stored in Dynamics 365 (online or on-premises) and external applications. Procentrix provides expert consulting services to create unified access to customer information that helps agents with faster and more effective customer interactions/engagement.iconItem0

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Office 365https://www.procentrix.com/whatwedo/technologies/Pages/Office-365.aspxOffice 365
Project Serverhttps://www.procentrix.com/whatwedo/technologies/Pages/Projectserver.aspxProject Server
Power Platformhttps://www.procentrix.com/whatwedo/technologies/Pages/Power-Platform.aspxPower Platform

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Cloud Enablementhttps://www.procentrix.com/whatwedo/services/Pages/Cloud-Enablement.aspxCloud EnablementserviceItem01
Customer Experiencehttps://www.procentrix.com/whatwedo/services/Pages/Customer-Experience.aspxCustomer ExperienceserviceItem01
LOW-CODE SOLUTIONShttps://www.procentrix.com/whatwedo/services/Pages/Low-Code-Solutions.aspxLOW-CODE SOLUTIONSserviceItem01

 Customer Experience

 

 

AI-Powered Case Managementhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-PLAnet.aspxAI-Powered Case ManagementDeveloped one of the largest legal case management systems in the Federal Government with over 6 million cases, supporting more than 70,000 users, including Federal Law Enforcement officials and public attorneys. Built on Microsoft’s Power Platform, the system accelerates case processing through automated workflows, enhanced analytics and Azure AI Search capabilities that improve discoverability of case artifacts, reducing analysis from weeks to a single day. caseStudyItem0
Unlock Data Trapped in Forms https://www.procentrix.com/ourwork/casestudies/Pages/ICE-SEVPAMS.aspxUnlock Data Trapped in Forms Automated processing of a vast backlog of scanned immigration forms using Azure's AI Document Intelligence service. Data was extracted from numerous formats and layouts with minimal customization or additional coding required. Some forms in the collection dated back more than a decade. The extracted data enabled deep analytics and trend analysis be performed to inform priorities, decision making and improvements to further enhance operational efficiencies.caseStudyItem0
Cloud-Native Developmenthttps://www.procentrix.com/ourwork/casestudies/Pages/DHS-ICATT.aspxCloud-Native DevelopmentImplemented the first cloud-native application within a Federal Law Enforcement organization. Leveraged Agile practices and Microsoft’s low-code platform to accelerate the go-live schedule and reduce development and sustainment costs. The organization has taken full advantage of cloud features and automation to scale and efficiently manage nearly 55,000 work packages. This effort informed development of what has evolved into our ProTask framework.caseStudyItem0
Employing as-a-Service Modelshttps://www.procentrix.com/ourwork/casestudies/Pages/SEC-SaaS.aspxEmploying as-a-Service ModelsPrototyped and rapidly developed over 60 mission applications for a Cabinet-level agency. Employed SaaS and PaaS service models, maximizing use of existing licenses for M365, Power Platform, Dynamics 365, and Azure to further increase ROI for the agency. Adopted shared services to streamline the architecture, and platforms were optimized for high-availability, redundancy, and stringent security protocols. caseStudyItem0
Streamlining Court Processeshttps://www.procentrix.com/ourwork/casestudies/Pages/Courts.aspxStreamlining Court ProcessesImplemented a secure external-facing portal to streamline court processes, reduce paperwork, and facilitate rapid information sharing across Federal agencies and external parties. Built on our ProCourts framework, the portal provides a reliable platform and speeds processing time. The portal simplifies the filing experience for external users, with real-time guidance to improve accuracy of submissions, with offline syncing and text alert features.caseStudyItem0
Reducing Operating Costshttps://www.procentrix.com/ourwork/casestudies/Pages/SEVP-02.aspxReducing Operating CostsReduced hosting cost by 84% annually, compared to legacy on-premises hosting. Performed full assessment for a congressionally mandated system, analyzing use, storage, and performance requirements. The system is built on COTS and open-source technologies. Used a multi-cloud approach to transition with no operational impacts and monthly operating costs are now less than $5K. The system takes full advantage of enhanced cloud security controls.caseStudyItem0