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Custom Software

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Specialized Solutions for Unique Challenges​

To address unique​ requirements, Procentrix designs, develops, and deploys mission-aligned custom software applications. Our software development teams are led by certified scrum masters and combine leading development technologies with user-centric design principles. Our full-stack solutions are delivered by industry-leading experts in Microsoft and Open-Source technologies that make the most out of our customers’ current IT investments while incorporating leading IT trends.

Areas of Focus

 

 

Application Transformationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=80Application Transformation<div>Transform legacy applications into modern platforms that integrate business process, eliminate data silos, and embed analytics to drive process efficiencies and real-time decision making. Leverage micro-services architecture and workflow-driven processes to create flexible and scalable mission applications.</div>0
User-Centric Designhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=53User-Centric Design<div>Create web applications that are easy to use, beautiful, and technically superior. Combine user research with modern web design techniques, creating a flexible and intuitive user experience.</div>0
Architecture and Designhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=75Architecture and Design<div>Design systems that not only meet today's requirements, but also have the flexibility to scale to meet the evolving requirements of tomorrow. From infrastructure to applications to security, deliver a robust and holistic architecture to meet the complex challenges of the modern world.</div>0
Agile Methodologyhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=37Agile Methodology<p>Transform IT organizations by adopting Agile development methodologies. Deliver mission-focused solutions with certified Scrum Masters that are hands-on technical leaders and Agile educators. Create a collaborative environment that bridges the gap between IT and business to deliver true mission-driven solutions. </p>0
Full Stack Developmenthttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=26Full Stack Development<p>Transform the UI/UX design into fully-functional end-to-end solutions. Combine best practices in database design with scalable data integration architecture and the latest front-end web development techniques to create solutions that are accessible and responsive across the numerous devices used by today’s modern workforce.</p>0

 Other Services

 

 

Cloud Enablementhttps://www.procentrix.com/whatwedo/services/Pages/Cloud-Enablement.aspxCloud EnablementserviceItem01
LOW-CODE SOLUTIONShttps://www.procentrix.com/whatwedo/services/Pages/Low-Code-Solutions.aspxLOW-CODE SOLUTIONSserviceItem01
IT Operationshttps://www.procentrix.com/whatwedo/services/Pages/IT-Operations.aspxIT OperationsserviceItem01
Data and Analyticshttps://www.procentrix.com/whatwedo/services/Pages/Data-Analytics.aspxData and AnalyticsserviceItem01
Customer Experiencehttps://www.procentrix.com/whatwedo/services/Pages/Customer-Experience.aspxCustomer ExperienceserviceItem01

 Our Experience

 

 

AI-Powered Case Managementhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-PLAnet.aspxAI-Powered Case ManagementDeveloped one of the largest legal case management systems in the Federal Government with over 6 million cases, supporting more than 70,000 users, including Federal Law Enforcement officials and public attorneys. Built on Microsoft’s Power Platform, the system accelerates case processing through automated workflows, enhanced analytics and Azure AI Search capabilities that improve discoverability of case artifacts, reducing analysis from weeks to a single day. caseStudyItem0
Smart Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/OCC-SM.aspxSmart ModernizationModernized and simplified the complex legacy architecture for a FedCiv agency. Implemented cross-platform components and shared services to enhance security and improve user experiences. Employ Agile practices to deploy new features, at a regular cadence across more than 100 production releases to-date. Service disruptions are minimal, with 99% uptime achieved for mission critical applications. Self-service features aid in quick issue resolution.caseStudyItem0
Complaint Managementhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-ComplaintMGMT.aspxComplaint ManagementStreamlined management of thousands of detention complaints and oversight cases annually. Our solution is built on Microsoft Power Platform to enable seamless creation, assignment, prioritization, and resolution of complaints while also supporting oversight case documentation, assessments, approvals, and findings. This secure, scalable system provides robust features for tracking staff time, availability, and managing contacts and organizations.caseStudyItem0
Streamlining Court Processeshttps://www.procentrix.com/ourwork/casestudies/Pages/Courts.aspxStreamlining Court ProcessesImplemented a secure external-facing portal to streamline court processes, reduce paperwork, and facilitate rapid information sharing across Federal agencies and external parties. Built on our ProCourts framework, the portal provides a reliable platform and speeds processing time. The portal simplifies the filing experience for external users, with real-time guidance to improve accuracy of submissions, with offline syncing and text alert features.caseStudyItem0
DevSecOps-enabled Operationshttps://www.procentrix.com/ourwork/casestudies/Pages/DevSecOps.aspxDevSecOps-enabled OperationsAccelerated deployments for more than 50 enterprise applications and hundreds of office-centric solutions for an independent federal agency. Employed Agile methodologies and practices, integrated DevSecOps tools and automated CI/CD pipelines to reduce transition time from development to operations, including comprehensive testing. Maintain and drove adoption of the Microsoft Cloud platforms, making them the most widely used across the agency. caseStudyItem0
Automating Complex Workflowshttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-eServices.aspxAutomating Complex WorkflowsDeveloped a solution to enable Federal Law Enforcement to submit requests directly for legal approval and transmit and receive requested information from commercial companies electronically. Reduced average turnaround times from 6 weeks to 2 hours. The system employs cloud PaaS, mobile digital signatures, simplified templates to optimize and automate the multi-level approval process and improve the user experience for agents.caseStudyItem0