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Customer Experience

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Solutions Designed for People

Our technologists and CX specialists collaborate with your mission experts to build transformative digital platforms that make every interaction seamless.  We employ human-centered design practices into our Agile process. Our CX specialists perform user research, create personas and journey maps, conduct co-design workshops, and build empathy maps that drive the design of intuitive, easy to use applications. These regular interactions and continuous feedback result in improved user satisfaction and an enhanced overall customer experience.

Areas of Focus

 

 

Human-Centered Designhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=67Human-Centered Design<div>Place users at the heart of every solution by combining design thinking principles with the U.S. Web Design System (USWDS) standards. Deliver accessible, user-friendly, and compliant experiences tailored to the needs of diverse audiences. Leverage usability testing, co-creation workshops, and iterative design to ensure solutions are intuitive, inclusive, and aligned with federal digital service guidelines.</div>0
Customer Jurney Optimizationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=68Customer Jurney Optimization<div>Use data-driven insights to map and refine customer journeys. Identify pain points, uncover opportunities, and implement solutions that enhance the end-to-end customer experience, driving loyalty and long-term success.</div>0
Omnichannel Customer Engagementhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=69Omnichannel Customer Engagement<div>Create seamless, personalized interactions across web, mobile, and in-person channels. Integrate advanced technologies to deliver consistent messaging, improve customer satisfaction, and foster deeper relationships with your audience.</div>0
Usability Testinghttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=149Usability TestingEnsure your solutions meet user needs through robust usability testing. Conduct iterative testing sessions, including A/B testing, task analysis, and user feedback, to uncover pain points and optimize designs. Utilize real-world insights to refine interfaces, improve accessibility, and deliver user experiences that are both intuitive and effective.0
Experience-Driven Innovationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=148Experience-Driven InnovationCombine customer insights, emerging technologies, and agile methodologies to deliver innovative solutions that delight customers and meet business objectives. Drive measurable impact through continuous improvement and feedback loops.0

 Other Services

 

 

Cloud Enablementhttps://www.procentrix.com/whatwedo/services/Pages/Cloud-Enablement.aspxCloud EnablementserviceItem01
LOW-CODE SOLUTIONShttps://www.procentrix.com/whatwedo/services/Pages/Low-Code-Solutions.aspxLOW-CODE SOLUTIONSserviceItem01
IT Operationshttps://www.procentrix.com/whatwedo/services/Pages/IT-Operations.aspxIT OperationsserviceItem01
Custom Softwarehttps://www.procentrix.com/whatwedo/services/Pages/Custom-Software.aspxCustom SoftwareserviceItem01
Data and Analyticshttps://www.procentrix.com/whatwedo/services/Pages/Data-Analytics.aspxData and AnalyticsserviceItem01

 Our Experience

 

 

Federal Financial Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/Treasury-OCC.aspxFederal Financial AgencyDeveloped, operates and supports many of the core bank supervisory systems used by thousands of bank examiners on a daily basis. These Microsoft based applications drive the agency's mission critical business workflow.caseStudyItem0
American Battle Monuments Commissionhttps://www.procentrix.com/ourwork/casestudies/Pages/ABMC.aspxAmerican Battle Monuments CommissionCreated an Intranet solution to streamline communciation and automate business processes in 13 countries and 25 different cemetery locations around the globe. The solution is built in Office 365 (SharePoint Online, Yammer and OneDrive). caseStudyItem0
Civilian Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/USDA-SuperTracker.aspxCivilian AgencyDeveloped and supports a federal nutrition and fitness tracking tool. This mobile enabled web application helps over 5 million people plan, analyze, and track their diet and physical activity goal setting, virtual coaching and collaborative challenges.caseStudyItem0
Healthcare Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/USDA-NIH-BWP.aspxHealthcare AgencyDeveloped a responsive web application that incorporates scientific research into a user friendly weight management planning tool. This public facing application shows how diet and exercise quantitatively contribute to weight loss maintenance.caseStudyItem0