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As a Procentrix Managing Director, Jessica is responsible for managing the delivery of all work with the Department of Homeland Security (DHS) Headquarters. With 20+ years of experience as a Senior Technical Project / Program Manager and an outstanding record of delivering large, complex IT projects on time and within budget, Jessica has helped a variety of both federal and commercial clients align business needs with organizational goals. She has extensive experience in all aspects of project delivery, including planning, analysis, design, development, testing, implementation and O&M as well as user adoption, customer management, and business development with a focus on providing ITIL and CMMI compliant services and products.