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Automating Complex Workflowshttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-eServices.aspxAutomating Complex WorkflowsDeveloped a solution to enable Federal Law Enforcement to submit requests directly for legal approval and transmit and receive requested information from commercial companies electronically. Reduced average turnaround times from 6 weeks to 2 hours. The system employs cloud PaaS, mobile digital signatures, simplified templates to optimize and automate the multi-level approval process and improve the user experience for agents.caseStudyItem0
Smart Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/OCC-SM.aspxSmart ModernizationModernized and simplified the complex legacy architecture for a FedCiv agency. Implemented cross-platform components and shared services to enhance security and improve user experiences. Employ Agile practices to deploy new features, at a regular cadence across more than 100 production releases to-date. Service disruptions are minimal, with 99% uptime achieved for mission critical applications. Self-service features aid in quick issue resolution.caseStudyItem0
Streamlining Court Processeshttps://www.procentrix.com/ourwork/casestudies/Pages/Courts.aspxStreamlining Court ProcessesImplemented a secure external-facing portal to streamline court processes, reduce paperwork, and facilitate rapid information sharing across Federal agencies and external parties. Built on our ProCourts framework, the portal provides a reliable platform and speeds processing time. The portal simplifies the filing experience for external users, with real-time guidance to improve accuracy of submissions, with offline syncing and text alert features.caseStudyItem0
DevSecOps-enabled Operationshttps://www.procentrix.com/ourwork/casestudies/Pages/DevSecOps.aspxDevSecOps-enabled OperationsAccelerated deployments for more than 50 enterprise applications and hundreds of office-centric solutions for an independent federal agency. Employed Agile methodologies and practices, integrated DevSecOps tools and automated CI/CD pipelines to reduce transition time from development to operations, including comprehensive testing. Maintain and drove adoption of the Microsoft Cloud platforms, making them the most widely used across the agency. caseStudyItem0
Rapid Enterprise Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/REA.aspxRapid Enterprise ModernizationAdvanced IT modernization for a Cabinet-level agency by implementing a robust cloud architecture. Built on the Microsoft SaaS and PaaS Cloud, we used low-code development to replace legacy systems with modern cloud-native solutions. Automated workflows replaced manual processes to improve operational efficiencies and information management practices. Procentrix pre-configured solution frameworks enabled the team to accelerate delivery timelines.caseStudyItem0
Real-Time Discovery https://www.procentrix.com/ourwork/casestudies/Pages/DHS-STORM.aspxReal-Time Discovery Enabled instant access to precise and relevant information across millions of files within a Cabinet-level agency’s enterprise knowledge base. We harnessed the power of advanced LLMs, RAG, and Azure OpenAI and AI Search Services to enhance discovery capabilities for a broad range of functional and mission users. The solution seamlessly integrates approved commercial technologies and is easily expanded to securely include additional data repositories.caseStudyItem0
Securely Exploit Digital Content https://www.procentrix.com/ourwork/casestudies/Pages/HSI-TALIS.aspxSecurely Exploit Digital Content Speed analysis of digital content for a Federal Law Enforcement agency using TALIS (Translation Analytics Linking and Intelligence System). This reusable framework uniquely integrates Azure AI and Search services to accurately ingest, exploit and analyze content in multiple media formats, and in over 200 languages. TALIS is operable in up to IL6 environments and includes advanced analytic features, including discovery of relationships embedded in data files.caseStudyItem0
AI-Powered Case Managementhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-PLAnet.aspxAI-Powered Case ManagementDeveloped one of the largest legal case management systems in the Federal Government with over 6 million cases, supporting more than 70,000 users, including Federal Law Enforcement officials and public attorneys. Built on Microsoft’s Power Platform, the system accelerates case processing through automated workflows, enhanced analytics and Azure AI Search capabilities that improve discoverability of case artifacts, reducing analysis from weeks to a single day. caseStudyItem0
SharePoint Cloud Migrationhttps://www.procentrix.com/ourwork/casestudies/Pages/OCC-SP.aspxSharePoint Cloud MigrationSeamlessly migrated all data, forms and more than 30,000 workflows from an on-premises system to SharePoint Online. Performed all aspects of this initiative for a Department of the Treasury organization, from initial assessment and planning, through setup of the environment and submission of ATO documentation. The modern system improves scalability and resilience to provide secure, efficient access to critical organizational data and knowledge.caseStudyItem0
Cloud-Native Developmenthttps://www.procentrix.com/ourwork/casestudies/Pages/DHS-ICATT.aspxCloud-Native DevelopmentImplemented the first cloud-native application within a Federal Law Enforcement organization. Leveraged Agile practices and Microsoft’s low-code platform to accelerate the go-live schedule and reduce development and sustainment costs. The organization has taken full advantage of cloud features and automation to scale and efficiently manage nearly 55,000 work packages. This effort informed development of what has evolved into our ProTask framework.caseStudyItem0
Employing as-a-Service Modelshttps://www.procentrix.com/ourwork/casestudies/Pages/SEC-SaaS.aspxEmploying as-a-Service ModelsPrototyped and rapidly developed over 60 mission applications for a Cabinet-level agency. Employed SaaS and PaaS service models, maximizing use of existing licenses for M365, Power Platform, Dynamics 365, and Azure to further increase ROI for the agency. Adopted shared services to streamline the architecture, and platforms were optimized for high-availability, redundancy, and stringent security protocols. caseStudyItem0
Complaint Managementhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-ComplaintMGMT.aspxComplaint ManagementStreamlined management of thousands of detention complaints and oversight cases annually. Our solution is built on Microsoft Power Platform to enable seamless creation, assignment, prioritization, and resolution of complaints while also supporting oversight case documentation, assessments, approvals, and findings. This secure, scalable system provides robust features for tracking staff time, availability, and managing contacts and organizations.caseStudyItem0
Reducing Operating Costshttps://www.procentrix.com/ourwork/casestudies/Pages/SEVP-02.aspxReducing Operating CostsReduced hosting cost by 84% annually, compared to legacy on-premises hosting. Performed full assessment for a congressionally mandated system, analyzing use, storage, and performance requirements. The system is built on COTS and open-source technologies. Used a multi-cloud approach to transition with no operational impacts and monthly operating costs are now less than $5K. The system takes full advantage of enhanced cloud security controls.caseStudyItem0
Unlock Data Trapped in Forms https://www.procentrix.com/ourwork/casestudies/Pages/ICE-SEVPAMS.aspxUnlock Data Trapped in Forms Automated processing of a vast backlog of scanned immigration forms using Azure's AI Document Intelligence service. Data was extracted from numerous formats and layouts with minimal customization or additional coding required. Some forms in the collection dated back more than a decade. The extracted data enabled deep analytics and trend analysis be performed to inform priorities, decision making and improvements to further enhance operational efficiencies.caseStudyItem0
AI-Enabled Co-Authorhttps://www.procentrix.com/ourwork/casestudies/Pages/AI-METIS.aspxAI-Enabled Co-AuthorAccelerated responses to data calls, correspondence tasks, and ad hoc requests for a Cabinet-level Department using the METIS AI assistant. This GenAI co-author capability employs a RAG framework and advanced LLMs to analyze and interpret inquiries and generate precise, context-aware responses using authoritative sources within the Department’s knowledge repository. Results have shown an average reduction of 80+ hours for each response.caseStudyItem0