​​​As Procentrix’ Chief Operating Officer, Ryan is responsible for overseeing service delivery across Procentrix' complete portfolio of accounts, providing support to account management, project delivery, business operations, business development, and consulting services. With over 25 years of experience as a strategic l​eader and consultant providing management and guidance in IT strategy, systems implementation, and daily IT operations to large federal agencies and Fortune 500 companies, Ryan helps customers modernize legacy systems and streamline operations through the adoption of leading-edge Cloud technologies and low code development platforms.​