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 Industry Experience

 

 

https://www.procentrix.com/ourwork/Pages/Financial-Services.aspxFinancial ServicesServices and Solutions for Financial and Regulatory Markets.1
https://www.procentrix.com/ourwork/Pages/Homeland-Security.aspxHomeland SecurityServices and Solutions that Promote the Security of our Nation.1
https://www.procentrix.com/ourwork/Pages/Civilian-Government.aspxCitizen ServicesServices and Solutions that Streamline Government to Citizen Services1
https://www.procentrix.com/ourwork/Pages/Defense.aspxDefense ServicesServices and Solutions that Support the Mission of the Department of Defense1

 Customer Experience

 

 

AI-Powered Case Managementhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-PLAnet.aspxAI-Powered Case ManagementDeveloped one of the largest legal case management systems in the Federal Government with over 6 million cases, supporting more than 70,000 users, including Federal Law Enforcement officials and public attorneys. Built on Microsoft’s Power Platform, the system accelerates case processing through automated workflows, enhanced analytics and Azure AI Search capabilities that improve discoverability of case artifacts, reducing analysis from weeks to a single day. caseStudyItem0
Smart Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/OCC-SM.aspxSmart ModernizationModernized and simplified the complex legacy architecture for a FedCiv agency. Implemented cross-platform components and shared services to enhance security and improve user experiences. Employ Agile practices to deploy new features, at a regular cadence across more than 100 production releases to-date. Service disruptions are minimal, with 99% uptime achieved for mission critical applications. Self-service features aid in quick issue resolution.caseStudyItem0
Real-Time Discovery https://www.procentrix.com/ourwork/casestudies/Pages/DHS-STORM.aspxReal-Time Discovery Enabled instant access to precise and relevant information across millions of files within a Cabinet-level agency’s enterprise knowledge base. We harnessed the power of advanced LLMs, RAG, and Azure OpenAI and AI Search Services to enhance discovery capabilities for a broad range of functional and mission users. The solution seamlessly integrates approved commercial technologies and is easily expanded to securely include additional data repositories.caseStudyItem0
SharePoint Cloud Migrationhttps://www.procentrix.com/ourwork/casestudies/Pages/OCC-SP.aspxSharePoint Cloud MigrationSeamlessly migrated all data, forms and more than 30,000 workflows from an on-premises system to SharePoint Online. Performed all aspects of this initiative for a Department of the Treasury organization, from initial assessment and planning, through setup of the environment and submission of ATO documentation. The modern system improves scalability and resilience to provide secure, efficient access to critical organizational data and knowledge.caseStudyItem0
Streamlining Court Processeshttps://www.procentrix.com/ourwork/casestudies/Pages/Courts.aspxStreamlining Court ProcessesImplemented a secure external-facing portal to streamline court processes, reduce paperwork, and facilitate rapid information sharing across Federal agencies and external parties. Built on our ProCourts framework, the portal provides a reliable platform and speeds processing time. The portal simplifies the filing experience for external users, with real-time guidance to improve accuracy of submissions, with offline syncing and text alert features.caseStudyItem0
DevSecOps-enabled Operationshttps://www.procentrix.com/ourwork/casestudies/Pages/DevSecOps.aspxDevSecOps-enabled OperationsAccelerated deployments for more than 50 enterprise applications and hundreds of office-centric solutions for an independent federal agency. Employed Agile methodologies and practices, integrated DevSecOps tools and automated CI/CD pipelines to reduce transition time from development to operations, including comprehensive testing. Maintain and drove adoption of the Microsoft Cloud platforms, making them the most widely used across the agency. caseStudyItem0
AI-Enabled Co-Authorhttps://www.procentrix.com/ourwork/casestudies/Pages/AI-METIS.aspxAI-Enabled Co-AuthorAccelerated responses to data calls, correspondence tasks, and ad hoc requests for a Cabinet-level Department using the METIS AI assistant. This GenAI co-author capability employs a RAG framework and advanced LLMs to analyze and interpret inquiries and generate precise, context-aware responses using authoritative sources within the Department’s knowledge repository. Results have shown an average reduction of 80+ hours for each response.caseStudyItem0
Rapid Enterprise Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/REA.aspxRapid Enterprise ModernizationAdvanced IT modernization for a Cabinet-level agency by implementing a robust cloud architecture. Built on the Microsoft SaaS and PaaS Cloud, we used low-code development to replace legacy systems with modern cloud-native solutions. Automated workflows replaced manual processes to improve operational efficiencies and information management practices. Procentrix pre-configured solution frameworks enabled the team to accelerate delivery timelines.caseStudyItem0
Securely Exploit Digital Content https://www.procentrix.com/ourwork/casestudies/Pages/HSI-TALIS.aspxSecurely Exploit Digital Content Speed analysis of digital content for a Federal Law Enforcement agency using TALIS (Translation Analytics Linking and Intelligence System). This reusable framework uniquely integrates Azure AI and Search services to accurately ingest, exploit and analyze content in multiple media formats, and in over 200 languages. TALIS is operable in up to IL6 environments and includes advanced analytic features, including discovery of relationships embedded in data files.caseStudyItem0