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Creative solutions for better government

Our government was created by the people and for the people. ​From fostering innovation in areas of science, technology, healthcare, and education, to creating programs that enable our country to thrive and grow, our citizens depend on the core functions of our government in their everyday lives. 

The services provided by our government are diverse and require tailored IT solutions to support them effectively. Procentrix helps some of the largest federal civilian agencies deliver their core services to the public. We design, develop, operate, and manage centralized information systems, and deliver on-line, web-based systems used by thousands of citizens on a daily basis. We help bring government services to the public through new, modern web user interfaces and portals that provide enriching user experiences and more effective delivery of key services to the public.

From modern, public-facing web applications to solutions that streamline business processes and enable information delivery and collaboration, Procentrix technical experts are playing a significant role in ensuring government transparency and in delivering more effective and efficient programs to the citizens of our country.

 Related Services

 

 

Cloud Enablementhttps://www.procentrix.com/whatwedo/services/Pages/Cloud-Enablement.aspxCloud EnablementserviceItem01
LOW-CODE SOLUTIONShttps://www.procentrix.com/whatwedo/services/Pages/Low-Code-Solutions.aspxLOW-CODE SOLUTIONSserviceItem01
IT Operationshttps://www.procentrix.com/whatwedo/services/Pages/IT-Operations.aspxIT OperationsserviceItem01
Custom Softwarehttps://www.procentrix.com/whatwedo/services/Pages/Custom-Software.aspxCustom SoftwareserviceItem01
Data and Analyticshttps://www.procentrix.com/whatwedo/services/Pages/Data-Analytics.aspxData and AnalyticsserviceItem01
Customer Experiencehttps://www.procentrix.com/whatwedo/services/Pages/Customer-Experience.aspxCustomer ExperienceserviceItem01
Artificial Intelligencehttps://www.procentrix.com/whatwedo/services/Pages/Artificial-Intelligence.aspxArtificial IntelligenceserviceItem01

 Customer Experience

 

 

AI-Enabled Co-Authorhttps://www.procentrix.com/ourwork/casestudies/Pages/AI-METIS.aspxAI-Enabled Co-AuthorAccelerated responses to data calls, correspondence tasks, and ad hoc requests for a Cabinet-level Department using the METIS AI assistant. This GenAI co-author capability employs a RAG framework and advanced LLMs to analyze and interpret inquiries and generate precise, context-aware responses using authoritative sources within the Department’s knowledge repository. Results have shown an average reduction of 80+ hours for each response.caseStudyItem00
Rapid Enterprise Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/REA.aspxRapid Enterprise ModernizationAdvanced IT modernization for a Cabinet-level agency by implementing a robust cloud architecture. Built on the Microsoft SaaS and PaaS Cloud, we used low-code development to replace legacy systems with modern cloud-native solutions. Automated workflows replaced manual processes to improve operational efficiencies and information management practices. Procentrix pre-configured solution frameworks enabled the team to accelerate delivery timelines.caseStudyItem00
DevSecOps-enabled Operationshttps://www.procentrix.com/ourwork/casestudies/Pages/DevSecOps.aspxDevSecOps-enabled OperationsAccelerated deployments for more than 50 enterprise applications and hundreds of office-centric solutions for an independent federal agency. Employed Agile methodologies and practices, integrated DevSecOps tools and automated CI/CD pipelines to reduce transition time from development to operations, including comprehensive testing. Maintain and drove adoption of the Microsoft Cloud platforms, making them the most widely used across the agency. caseStudyItem00
Real-Time Discovery https://www.procentrix.com/ourwork/casestudies/Pages/DHS-STORM.aspxReal-Time Discovery Enabled instant access to precise and relevant information across millions of files within a Cabinet-level agency’s enterprise knowledge base. We harnessed the power of advanced LLMs, RAG, and Azure OpenAI and AI Search Services to enhance discovery capabilities for a broad range of functional and mission users. The solution seamlessly integrates approved commercial technologies and is easily expanded to securely include additional data repositories.caseStudyItem00
Employing as-a-Service Modelshttps://www.procentrix.com/ourwork/casestudies/Pages/SEC-SaaS.aspxEmploying as-a-Service ModelsPrototyped and rapidly developed over 60 mission applications for a Cabinet-level agency. Employed SaaS and PaaS service models, maximizing use of existing licenses for M365, Power Platform, Dynamics 365, and Azure to further increase ROI for the agency. Adopted shared services to streamline the architecture, and platforms were optimized for high-availability, redundancy, and stringent security protocols. caseStudyItem00
Streamlining Court Processeshttps://www.procentrix.com/ourwork/casestudies/Pages/Courts.aspxStreamlining Court ProcessesImplemented a secure external-facing portal to streamline court processes, reduce paperwork, and facilitate rapid information sharing across Federal agencies and external parties. Built on our ProCourts framework, the portal provides a reliable platform and speeds processing time. The portal simplifies the filing experience for external users, with real-time guidance to improve accuracy of submissions, with offline syncing and text alert features.caseStudyItem00