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Solutions and services that help keep our nation safe

Securing our borders, defending against terrorism, enforcing immigration laws, and executing efficient disaster responses are the foundations for safeguarding our Nation.  The United States Department of Homeland Security (DHS) requires effective, innovative, and agile solutions to meet the growing threats to our country and to ensure our resiliency and security.  These solutions and services must be delivered across a diverse set of mission areas from our national infrastructure to our cyber presence to our borders and our airports.         

Procentrix is helping numerous DHS components accomplish their missions more efficiently and effectively. We design, develop, and operate systems that facilitate information sharing and allow DHS to work in a more collaborative fashion across all mission areas. We bring innovative new technologies and solutions that help component agencies and headquarters to collect, analyze, and share information that informs daily operational decision making.  Every day Procentrix employees support mission-critical systems that keep our borders safe, pursue the bad actors that penetrate them, and protect the citizens of our Nation. Procentrix-designed systems process terabytes of data and enable enterprise-level information sharing and collaboration that was not thought possible a few years ago.  

From sophisticated data management solutions to the streamlining of complex business processes, Procentrix technical experts are playing a significant role in ensuring that our citizens, borders, and infrastructure are safe, and that the country is prepared to defend and respond to any threat. 

 Related Services

 

 

Cloud Enablementhttps://www.procentrix.com/whatwedo/services/Pages/Cloud-Enablement.aspxCloud EnablementserviceItem01
LOW-CODE SOLUTIONShttps://www.procentrix.com/whatwedo/services/Pages/Low-Code-Solutions.aspxLOW-CODE SOLUTIONSserviceItem01
IT Operationshttps://www.procentrix.com/whatwedo/services/Pages/IT-Operations.aspxIT OperationsserviceItem01
Custom Softwarehttps://www.procentrix.com/whatwedo/services/Pages/Custom-Software.aspxCustom SoftwareserviceItem01
Data and Analyticshttps://www.procentrix.com/whatwedo/services/Pages/Data-Analytics.aspxData and AnalyticsserviceItem01
Customer Experiencehttps://www.procentrix.com/whatwedo/services/Pages/Customer-Experience.aspxCustomer ExperienceserviceItem01
Artificial Intelligencehttps://www.procentrix.com/whatwedo/services/Pages/Artificial-Intelligence.aspxArtificial IntelligenceserviceItem01

 Customer Experience

 

 

AI-Enabled Co-Authorhttps://www.procentrix.com/ourwork/casestudies/Pages/AI-METIS.aspxAI-Enabled Co-AuthorAccelerated responses to data calls, correspondence tasks, and ad hoc requests for a Cabinet-level Department using the METIS AI assistant. This GenAI co-author capability employs a RAG framework and advanced LLMs to analyze and interpret inquiries and generate precise, context-aware responses using authoritative sources within the Department’s knowledge repository. Results have shown an average reduction of 80+ hours for each response.caseStudyItem00
Rapid Enterprise Modernizationhttps://www.procentrix.com/ourwork/casestudies/Pages/REA.aspxRapid Enterprise ModernizationAdvanced IT modernization for a Cabinet-level agency by implementing a robust cloud architecture. Built on the Microsoft SaaS and PaaS Cloud, we used low-code development to replace legacy systems with modern cloud-native solutions. Automated workflows replaced manual processes to improve operational efficiencies and information management practices. Procentrix pre-configured solution frameworks enabled the team to accelerate delivery timelines.caseStudyItem00
Securely Exploit Digital Content https://www.procentrix.com/ourwork/casestudies/Pages/HSI-TALIS.aspxSecurely Exploit Digital Content Speed analysis of digital content for a Federal Law Enforcement agency using TALIS (Translation Analytics Linking and Intelligence System). This reusable framework uniquely integrates Azure AI and Search services to accurately ingest, exploit and analyze content in multiple media formats, and in over 200 languages. TALIS is operable in up to IL6 environments and includes advanced analytic features, including discovery of relationships embedded in data files.caseStudyItem00
AI-Powered Case Managementhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-PLAnet.aspxAI-Powered Case ManagementDeveloped one of the largest legal case management systems in the Federal Government with over 6 million cases, supporting more than 70,000 users, including Federal Law Enforcement officials and public attorneys. Built on Microsoft’s Power Platform, the system accelerates case processing through automated workflows, enhanced analytics and Azure AI Search capabilities that improve discoverability of case artifacts, reducing analysis from weeks to a single day. caseStudyItem00
DevSecOps-enabled Operationshttps://www.procentrix.com/ourwork/casestudies/Pages/DevSecOps.aspxDevSecOps-enabled OperationsAccelerated deployments for more than 50 enterprise applications and hundreds of office-centric solutions for an independent federal agency. Employed Agile methodologies and practices, integrated DevSecOps tools and automated CI/CD pipelines to reduce transition time from development to operations, including comprehensive testing. Maintain and drove adoption of the Microsoft Cloud platforms, making them the most widely used across the agency. caseStudyItem00
Automating Complex Workflowshttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-eServices.aspxAutomating Complex WorkflowsDeveloped a solution to enable Federal Law Enforcement to submit requests directly for legal approval and transmit and receive requested information from commercial companies electronically. Reduced average turnaround times from 6 weeks to 2 hours. The system employs cloud PaaS, mobile digital signatures, simplified templates to optimize and automate the multi-level approval process and improve the user experience for agents.caseStudyItem00
Unlock Data Trapped in Forms https://www.procentrix.com/ourwork/casestudies/Pages/ICE-SEVPAMS.aspxUnlock Data Trapped in Forms Automated processing of a vast backlog of scanned immigration forms using Azure's AI Document Intelligence service. Data was extracted from numerous formats and layouts with minimal customization or additional coding required. Some forms in the collection dated back more than a decade. The extracted data enabled deep analytics and trend analysis be performed to inform priorities, decision making and improvements to further enhance operational efficiencies.caseStudyItem00
Complaint Managementhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-ComplaintMGMT.aspxComplaint ManagementStreamlined management of thousands of detention complaints and oversight cases annually. Our solution is built on Microsoft Power Platform to enable seamless creation, assignment, prioritization, and resolution of complaints while also supporting oversight case documentation, assessments, approvals, and findings. This secure, scalable system provides robust features for tracking staff time, availability, and managing contacts and organizations.caseStudyItem00
Real-Time Discovery https://www.procentrix.com/ourwork/casestudies/Pages/DHS-STORM.aspxReal-Time Discovery Enabled instant access to precise and relevant information across millions of files within a Cabinet-level agency’s enterprise knowledge base. We harnessed the power of advanced LLMs, RAG, and Azure OpenAI and AI Search Services to enhance discovery capabilities for a broad range of functional and mission users. The solution seamlessly integrates approved commercial technologies and is easily expanded to securely include additional data repositories.caseStudyItem00
Cloud-Native Developmenthttps://www.procentrix.com/ourwork/casestudies/Pages/DHS-ICATT.aspxCloud-Native DevelopmentImplemented the first cloud-native application within a Federal Law Enforcement organization. Leveraged Agile practices and Microsoft’s low-code platform to accelerate the go-live schedule and reduce development and sustainment costs. The organization has taken full advantage of cloud features and automation to scale and efficiently manage nearly 55,000 work packages. This effort informed development of what has evolved into our ProTask framework.caseStudyItem00