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Careers @ Procentrix

Infrastructure Project Manager

Washington, DC

Position Description

​The Infrastructure Project Manager will have responsibility for the planning, oversight, and leadership of a team of about 10 resources that support the operations and maintenance of the server and application tiers of a mission critical portfolio of business systems. The PM will provide day to day management of engineers and administrators responsible for ensuring the health of the systems, including system monitoring, issue resolution, patching, server upgrades, etc. The PM will oversee Tier 2 helpdesk activities, manage work queues, and ensure that tasks are being completed following an Agile methodology. Specific tasks and responsibilities include:

  • Management and coordination of server administration, engineering, and helpdesk activities
  • Daily interaction with customer IT PMs, including senior management
  • Plan upcoming work and manage resource assignments
  • Track and manage work following Agile Kanban processes
  • Develop and present weekly and monthly status reports
  • Facilitate weekly and monthly status meetings
  • Develop and present monthly cost control reports
  • Develop and maintain project schedules
  • Actively identify and maintain issues and risks
  • Develop and facilitate lessons learned
  • Track and manage to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Develop and support ongoing updates to project management documentation
  • Development and execution of communication management strategy and corresponding plan

Required Skills

  • At least 10 years of IT experience, with at least 6 years of experience operating in a management role
  • Experience managing IT infrastructure teams of at least 10 resources
  • In-depth understanding and experience of project management practices and techniques in an IT infrastructure environment
  • Demonstrated experience managing software development teams following an Agile methodology
  • Proven ability to adapt work and manage resources to achieve stated project goals and objectives
  • Working understanding and experience in the following management areas -- Scope, Schedule, Quality, Communications, Budget, Issues, and Risk management
  • Experience managing projects involving Microsoft technologies, including Windows OS, SQL Server Database, and .NET based applications
  • Proven ability to communicate clearly and manage customer expectations
  • Demonstrated ability to resolve conflict within the project team

Desirable Skills

  • Experience managing Federal government projects
  • Certified Scrum Master
  • PMP Certification
  • Experience using network and server monitoring tools
  • Experience using ITIL Framework
  • Experience using Six Sigma DMAIC model for continuous improvements
  • Experience working with Rational Jazz

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Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status.   Click here for additional compliance information 

Our Benefits

  • Major Medical, Dental, Vision (HMO or POS)
  • Short, Long-Term Disability Coverage
  • Life and AD&D Insurance​
  • 401(k) with Matching Contributions
  • Flex Spending Account
  • Tuition Reimbursement
  • Employee Referral Bonuses
  • Optional Supplemental Life, AD&D
  • 10 Paid Holidays Per Year​
  • Paid Time Off
  • Employee Assistance Program
  • Merit Bonuses​

What Makes us Procentrix

We operate on the principle of “mutual respect” and recognize that at the core of every successful company are people and when those people are challenged, encouraged and respected, they create the framework within which creativity and innovation thrives.

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Our employees are our most important asset. They develop our solutions, deliver our services, and are the face of our company.

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We encourage people to “think outside the box”. We listen to each other's ideas. Not all are pursued but none are ignored.

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We were founded on the promise of sound business ethics. We respect our customers, employees, and business partners and we lead by example.

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Our strong benefits package attracts and retains top quality, highly-motivated individuals who share our enthusiasm and drive.

Awards and Recognition

Our company culture and the innovative employees it has attracted is paying off! We have been honored to receive many prestigious awards and we cherish the many informal praises we receive from our customers.

Washington Post Best Places to work Virginia Best Places to work Inc. 5000