The Infrastructure Project Manager will have responsibility for the planning, oversight, and leadership of a team of about 10 resources that support the operations and maintenance of the server and application tiers of a mission critical portfolio of business systems. The PM will provide day to day management of engineers and administrators responsible for ensuring the health of the systems, including system monitoring, issue resolution, patching, server upgrades, etc. The PM will oversee Tier 2 helpdesk activities, manage work queues, and ensure that tasks are being completed following an Agile methodology. Specific tasks and responsibilities include:
- Management and coordination of server administration, engineering, and helpdesk activities
- Daily interaction with customer IT PMs, including senior management
- Plan upcoming work and manage resource assignments
- Track and manage work following Agile Kanban processes
- Develop and present weekly and monthly status reports
- Facilitate weekly and monthly status meetings
- Develop and present monthly cost control reports
- Develop and maintain project schedules
- Actively identify and maintain issues and risks
- Develop and facilitate lessons learned
- Track and manage to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Develop and support ongoing updates to project management documentation
- Development and execution of communication management strategy and corresponding plan