Mercury is a Microsoft SharePoint-based solution that can be used to optimize your organization's entire correspondence/task management processes. The solution streamlines the assignment, authoring,​ and approval process through pre-defined correspondence templates, workflows that are configured to support your organization’s unique processes, and reports to help monitor and control performance. The solution helps retain critical knowledge by organizing all correspondence in a searchable repository, making it easy for people to find, review, and reuse information pertaining to particular topics and requests.