​​​​​As Procentrix Technical Director, Ryan is responsible for the management of system and application development at the company’s Immigration and Customs Enforcement (ICE) account. With over 25 years of experience, Ryan leads the development and enhancement efforts for the agency’s Legal Case Management and Task Management systems. Ryan continually participates in and understands not just the management of systems and applications, but programming, engineering, and configuration aspects.​​​​​