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Relationship Management

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Powerful Solutions, Rapid Delivery

Organizations that excel in customer service have effectively modeled their complex ecosystems through Customer Relationship Management (CRM) solutions. CRM software arose from the need of sales organizations. Procentrix CRM specialists deliver solutions using CRM software to manage the workflow of information between many types of business entities, create more efficient processes, and gain new business insights. Procentrix CRM solutions help our customers manage their correspondence, process claims, investigate legal cases, manage contracts, improve citizen engagement, and much more.

Areas of Focus - 

 

 

Domain-centric Applicationshttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=77Domain-centric Applications<div>Accelerate the delivery of applications tailored for investigative case management, correspondence management, claims processing, legal case management, and contracts management. Leverage CRM starter solutions to reduce time to market and implementation costs, while delivering solutions based on best practices.</div>iconItem0
Solution Planninghttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=74Solution Planning<div>Determine the right solution for your business need. Develop a strategy and roadmap for leveraging COTS products while tailoring for unique mission requirements. Start your project off on the right foot with a realistic and informed plan.</div>iconItem0
Architecture and Designhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=75Architecture and Design<div>Design systems that not only meet today's requirements, but also have the flexibility to scale to meet the evolving requirements of tomorrow. From infrastructure to applications to security, deliver a robust and holistic architecture to meet the complex challenges of the modern world.</div>iconItem0
Configuration and Customizationhttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=76Configuration and Customization<div>Create customer-specific solutions that look and feel like custom applications, but are delivered with COTS products. Combine the benefits of COTS software with the specialized user experience of a tailored application.</div>iconItem0
Technology Expertisehttps://www.procentrix.com/Lists/Capabilities Master List/DispForm.aspx?ID=81Technology Expertise<div>Deliver industry-leading expertise in Microsoft Dynamics CRM. Shape your vision, guide the architecture, and engineer your solution both on-premises and in the cloud (Dynamics 365 and Azure) with the brightest and most accomplished CRM professionals in the industry.  </div>iconItem0

 Technologies

 

 

SharePointhttps://www.procentrix.com/whatwedo/technologies/Pages/SharePoint.aspxSharePoint
Dynamics CRMhttps://www.procentrix.com/whatwedo/technologies/Pages/DynamicsCRM.aspxDynamics CRM
Dynamics 365https://www.procentrix.com/whatwedo/technologies/Pages/Dynamics-365.aspxDynamics 365
Power BIhttps://www.procentrix.com/whatwedo/technologies/Pages/PowerBI.aspxPower BI
Exchangehttps://www.procentrix.com/whatwedo/technologies/Pages/Exchange.aspxExchange
Skype for Businesshttps://www.procentrix.com/whatwedo/technologies/Pages/Skype.aspxSkype for Business

 Other Services

 

 

Cloud Serviceshttps://www.procentrix.com/whatwedo/services/Pages/Cloud-Solutions.aspxCloud ServicesserviceItem01
Portals and Collaborationhttps://www.procentrix.com/whatwedo/services/Pages/Collaboration.aspxPortals and CollaborationserviceItem01
Application Developmenthttps://www.procentrix.com/whatwedo/services/Pages/Application-Development.aspxApplication DevelopmentserviceItem01
Data and Analyticshttps://www.procentrix.com/whatwedo/services/Pages/Data-Analytics.aspxData and AnalyticsserviceItem01
Mobile Enablementhttps://www.procentrix.com/whatwedo/services/Pages/Mobile-Development.aspxMobile EnablementserviceItem01
Process Automationhttps://www.procentrix.com/whatwedo/services/Pages/Process-Automation.aspxProcess AutomationserviceItem01

 Our Experience

 

 

Federal Law Enforcement Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-PLAnet.aspxFederal Law Enforcement AgencyImplemented a large legal case management system that is used by attorneys for litigating immigration cases during removal proceedings. Built on Dynamics and ProLink, it has more than 8 TB of content and is used by over 1,600 attorneys nationwide.caseStudyItem0
Federal Law Enforcement Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/ICE-SEVPAMS.aspxFederal Law Enforcement AgencyImplemented and supports a system for petition case management, security credentialing and team collaboration sites. This Dynamics, SharePoint and ProLink system streamlines and centralizes a key government program for foreign visitors to the US.caseStudyItem0
Federal Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/TSA-iManage.aspxFederal AgencyDeveloped a solution to support back office activities such as, budget and financial planning, acquisitions, HR, and project tracking. This Dynamics CRM solution streamlined processes and provided visibility needed to execute the mission.caseStudyItem0
Federal Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/TSA-Trip.aspxFederal AgencyImplemented a solution addressing air travel related issues logged by the public. A public-facing .Net application communicates with an internal Dynamics CRM/SharePoint case tracking system used by multiple federal agencies to adjudicate the case.caseStudyItem0
Defense Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/US-Army-Watervliet.aspxDefense AgencyEstablished a new customer relationship management system to support a military installation's production planning process. The Microsoft Dynamics system streamlines lead tracking to quote management for an active military arsenal.caseStudyItem0
Defense Agencyhttps://www.procentrix.com/ourwork/casestudies/Pages/JIDO-CRM-POC.aspxDefense AgencyDeveloped a proof-of-concept for an outreach management tool. This Dynamics CRM based application provides a centralized platform for analyzing actions and outcomes and communicating solutions to the warfighter.caseStudyItem0