The Scrum Master (SM) / Project Manager (PM) is a Servant Leader for Agile Teams, ensuring all Scrum processes are used as intended. They protect the team, remove barriers to successful implementation, and keeps them focused on the task at hand. The SM/PM helps the Product Owner maximize productivity. They maintain the backlog, release plans and publish reports to ensure Product Owner is kept current in highly challenging, multi-vendor environment with tight deadlines and high visibility. They guide the team in the development and delivery of data-centric solutions, using Microsoft technologies. They serve as the primary point of contact to the customer for their portfolio of projects. They are responsible for daily tasking of team members, release planning, schedule management, staffing, risk management, and project reporting to customer management.