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Careers @ Procentrix

Microsoft Cloud Operations Manager

Remote (Washington DC)

Position Description

This individual will be a key part of the modernization effort; ensuring that a seamless process integration is achieved from capability delivery to long-term sustainment across a complex Microsoft Cloud-based application landscape. You will be Team Lead and responsible for production environment operations and release calendar, responsible for keeping all client applications running uninterrupted and managing the continued delivery of enhancements to live applications. Over the life of the program, your work will cover an ever-growing share of the portfolio as you cover the full operations, maintenance, and continued extension of the applications.

Required Skills

  • At least 8 years of hands-on experience working in a Microsoft based IT operations environment with increasing responsibility
  • Hands-on experience and deep infrastructure knowledge of Microsoft Cloud platforms, including Azure and Power Platform
  • Ability to work closely with program and technical leadership to appropriately plan the full downstream lifecycle of application management
  • Significant experience establishing and managing Microsoft software Operations and Maintenance team procedures including ticketing, escalation, remediation, and postmortem review
  • Experience with using one or more ITSM solutions to maintain appropriate standards of service for end user

Desirable Skills

  • Experience using and monitoring automated test cases in CI/CD pipelines (specifically, Selenium and Easy Repro)
  • Experience managing complex service topologies with containerized deployment (Kubernetes or AKS, ideally)
  • Experience with Microsoft Power Platform development and solution management approaches
  • Familiarity with PowerApps Build Tools for Azure DevOps
  • Active Public Trust Clearance

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Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status.   Click here for additional compliance information 

Our Benefits

  • Major Medical, Dental, Vision (HMO or POS)
  • Short, Long-Term Disability Coverage
  • Life and AD&D Insurance​
  • 401(k) with Matching Contributions
  • Flex Spending Account
  • Tuition Reimbursement
  • Employee Referral Bonuses
  • Optional Supplemental Life, AD&D
  • 10 Paid Holidays Per Year​
  • Paid Time Off
  • Employee Assistance Program
  • Merit Bonuses​

What Makes us Procentrix

We operate on the principle of “mutual respect” and recognize that at the core of every successful company are people and when those people are challenged, encouraged and respected, they create the framework within which creativity and innovation thrives.

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Our employees are our most important asset. They develop our solutions, deliver our services, and are the face of our company.

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We encourage people to “think outside the box”. We listen to each other's ideas. Not all are pursued but none are ignored.

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We were founded on the promise of sound business ethics. We respect our customers, employees, and business partners and we lead by example.

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Our strong benefits package attracts and retains top quality, highly-motivated individuals who share our enthusiasm and drive.

Awards and Recognition

Our company culture and the innovative employees it has attracted is paying off! We have been honored to receive many prestigious awards and we cherish the many informal praises we receive from our customers.

Washington Post Best Places to work Virginia Best Places to work Inc. 5000