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Careers @ Procentrix

ServiceNow Project Manager

Washington, DC

Position Description

The Project Manager will assume a hands-on role in ensuring that risks are identified and proactively mitigated, and that issues are dealt with promptly in order to ensure that the project remains on schedule, on budget, within scope, and at or above the required level of customer satisfaction and quality. Performance of project management activities to be accomplished following the Project Management Body of Knowledge (PMBOK) best practices. Tasks shall include:

  • Management and coordination of 10 person technical team
  • Daily interaction with customer to include senior management
  • Assist with establishing and improving Agile/Scum practices
  • Develop and present weekly and monthly status reports
  • Facilitate weekly and monthly status meetings
  • Develop and present monthly cost control reports
  • Develop and maintain project schedules
  • Actively identify and maintain issues and risks
  • Develop and facilitate lessons learned
  • Develop and support ongoing updates to project management documentation
  • Development and execution of communication management strategy and corresponding plan
  • Ability to ensure quality of work products and deliverables meeting / exceeding Performance Measures identified in the Quality Control Plan (QCP) and Quality Assurance and Surveillance Plan (QASP)

Required Skills

  • Certified Project Management Professional (PMP)
  • In-depth understanding and experience of project management practices and techniques
  • Demonstrated experience managing software development teams of at least 10 people
  • Experience managing ServiceNow implementation projects
  • Proven ability to plan work and manage resources to achieve stated project goals and objectives
  • Working understanding and experience in the following management areas -- Scope, Schedule, Quality, Communications, Budget, Issues, and Risk management
  • Proven ability to work and negotiate with customers
  • Demonstrated ability to resolve conflict within the project team

Desirable Skills

  • Experience managing Federal government projects
  • Certified Scrum Master
  • Experience using Earned Value to manage project performance
  • Experience using ITIL Framework
  • Experience using Six Sigma DMAIC model for continuous improvement

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Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status.   Click here for additional compliance information 

Our Benefits

  • Major Medical, Dental, Vision (HMO or POS)
  • Short, Long-Term Disability Coverage
  • Life and AD&D Insurance​
  • 401(k) with Matching Contributions
  • Flex Spending Account
  • Tuition Reimbursement
  • Employee Referral Bonuses
  • Optional Supplemental Life, AD&D
  • 10 Paid Holidays Per Year​
  • Paid Time Off
  • Employee Assistance Program
  • Merit Bonuses​

What Makes us Procentrix

We operate on the principle of “mutual respect” and recognize that at the core of every successful company are people and when those people are challenged, encouraged and respected, they create the framework within which creativity and innovation thrives.

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Our employees are our most important asset. They develop our solutions, deliver our services, and are the face of our company.

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We encourage people to “think outside the box”. We listen to each other's ideas. Not all are pursued but none are ignored.

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We were founded on the promise of sound business ethics. We respect our customers, employees, and business partners and we lead by example.

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Our strong benefits package attracts and retains top quality, highly-motivated individuals who share our enthusiasm and drive.

Awards and Recognition

Our company culture and the innovative employees it has attracted is paying off! We have been honored to receive many prestigious awards and we cherish the many informal praises we receive from our customers.

Washington Post Best Places to work Virginia Best Places to work Inc. 5000