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Careers @ Procentrix

Dynamics Support Analyst

Herndon, VA

Position Description

The Dynamics support analyst will be an integral member of application development and support teams. The analyst will support various customer offices in their use of the Microsoft Dynamics platform and will support the migration to a Cloud environment and adoption of Power Platform Services, including Power BI, Power Apps and Power Automate. They will interact with project stakeholders from various offices and departments to understand Microsoft platform needs. They will perform activities such as platform application administration, testing, requirements and task management, compliance and conduct cost/benefit analysis. In addition, the analyst will support platform application customers’ incident resolution management. They will work directly with end users of the application to resolve issues, implement new capabilities (e.g., Power BI reports), and help with user adoption / training.

Required Skills

  • At least 3 years of experience in IT systems development and maintenance environments
  • Hands-on experience implementing and supporting Dynamics 365 applications
  • At least 1 year of experience performing configuration tasks for Dynamics 365 / CRM applications
  • Experience working on Agile development teams
  • Strong knowledge of the Microsoft Power Platform, including Power BI, Power Apps and Power Automate

Desirable Skills

  • Experience working with federal government customers
  • Microsoft Certifications
  • Experience using Atlassian project management tools (i.e., Jira)
  • Active federal government public trust clearance

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Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status.   Click here for additional compliance information 

Our Benefits

  • Major Medical, Dental, Vision (HMO or POS)
  • Short, Long-Term Disability Coverage
  • Life and AD&D Insurance​
  • 401(k) with Matching Contributions
  • Flex Spending Account
  • Tuition Reimbursement
  • Employee Referral Bonuses
  • Optional Supplemental Life, AD&D
  • 10 Paid Holidays Per Year​
  • Paid Time Off
  • Employee Assistance Program
  • Merit Bonuses​

What Makes us Procentrix

We operate on the principle of “mutual respect” and recognize that at the core of every successful company are people and when those people are challenged, encouraged and respected, they create the framework within which creativity and innovation thrives.

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Our employees are our most important asset. They develop our solutions, deliver our services, and are the face of our company.

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We encourage people to “think outside the box”. We listen to each other's ideas. Not all are pursued but none are ignored.

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We were founded on the promise of sound business ethics. We respect our customers, employees, and business partners and we lead by example.

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Our strong benefits package attracts and retains top quality, highly-motivated individuals who share our enthusiasm and drive.

Awards and Recognition

Our company culture and the innovative employees it has attracted is paying off! We have been honored to receive many prestigious awards and we cherish the many informal praises we receive from our customers.

Washington Post Best Places to work Virginia Best Places to work Inc. 5000