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Careers @ Procentrix

SharePoint Customer Service Manager

Washington, DC

Position Description

The SharePoint Customer Service Manager is responsible for managing the day-to-day support activities of a team of SharePoint developers and analysts. The team provides user and technical support for a large scale, agency-wide SharePoint environment with over 3,000 users. The team works directly with the end users to understand new requirements, triage application issues, fix defects and deliver new solutions for smaller development efforts. The Manager will be responsible for coordinating daily activities, meeting with users to understand requirements, tasking team members, guiding the SharePoint resources to deliver new solutions and providing management level reporting and status. The SharePoint Customer Service Manager will report to the Program Manager for the contract.

Required Skills

  • At least 10 years of experience on IT projects
  • At least 5 years of experience working on SharePoint projects
  • Experience managing teams of at least 6 SharePoint resources
  • Experience managing teams in a customer service / help desk environment
  • Experience reporting to customer senior management, including status reporting, presentations and facilitating meetings
  • Excellent communication skills

Desirable Skills

  • Experience working on federal government contracts
  • Active government public trust clearance

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Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status.   Click here for additional compliance information 

Our Benefits

  • Major Medical, Dental, Vision (HMO or POS)
  • Short, Long-Term Disability Coverage
  • Life and AD&D Insurance​
  • 401(k) with Matching Contributions
  • Flex Spending Account
  • Tuition Reimbursement
  • Employee Referral Bonuses
  • Optional Supplemental Life, AD&D
  • 10 Paid Holidays Per Year​
  • Paid Time Off
  • Employee Assistance Program
  • Merit Bonuses​

What Makes us Procentrix

We operate on the principle of “mutual respect” and recognize that at the core of every successful company are people and when those people are challenged, encouraged and respected, they create the framework within which creativity and innovation thrives.

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Our employees are our most important asset. They develop our solutions, deliver our services, and are the face of our company.

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We encourage people to “think outside the box”. We listen to each other's ideas. Not all are pursued but none are ignored.

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We were founded on the promise of sound business ethics. We respect our customers, employees, and business partners and we lead by example.

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Our strong benefits package attracts and retains top quality, highly-motivated individuals who share our enthusiasm and drive.

Awards and Recognition

Our company culture and the innovative employees it has attracted is paying off! We have been honored to receive many prestigious awards and we cherish the many informal praises we receive from our customers.

Washington Post Best Places to work Virginia Best Places to work Inc. 5000