The SharePoint Customer Service Manager is responsible for managing the day-to-day support activities of a team of SharePoint developers and analysts. The team provides user and technical support for a large scale, agency-wide SharePoint environment with over 3,000 users. The team works directly with the end users to understand new requirements, triage application issues, fix defects and deliver new solutions for smaller development efforts. The Manager will be responsible for coordinating daily activities, meeting with users to understand requirements, tasking team members, guiding the SharePoint resources to deliver new solutions and providing management level reporting and status. The SharePoint Customer Service Manager will report to the Program Manager for the contract.