The IT Program Manager will be responsible for the overall delivery of services required to support the customer's Oracle Fusion Middleware platform, including both operations and maintenance (O&M), enhancements and development. They will be the primary point of contact to the customer and will manage work across multiple task areas, covering infrastructure, applications and customer service support. They will be responsible for ensuring the project is properly staffed and that staff are tasked appropriately to meet project needs, on a daily basis. They will monitor and ensure high quality performance within project budget and schedule. They will produce management reports, track issues and risks and brief senior level client management on a regular basis.