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Careers @ Procentrix

Dynamics CRM Analyst

Washington, DC / Herndon

Position Description

The successful candidate must have participated in multiple information technology projects where business analysis activities were performed to implement Dynamics 365 / CRM systems, preferably for case management or task management use cases. Work performed will be directly with our clients and with the project team the candidate will be responsible for the project’s success. Candidate will work directly with the client project stakeholders and perform activities such as identify and model process requirements, identify and model data requirements, identify business rules, identify test requirements, perform testing, write use cases and/or user stories and conduct cost/benefit analysis. The analyst will also work directly with the implementation team to assist in the configuration of Dynamics CRM solution to meet business requirements.

Required Skills

  • At least 5 years of experience in IT systems environments
  • Hands-on experience on implementation teams for Dynamics 365 / CRM solutions
  • At least 1 year of experience working with Dynamics 365 / CRM configurations
  • Full-lifecycle experience as a business analyst on IT systems development projects, including performing requirements management, process modeling, user story creation and testing
  • Experience working on Agile development teams

Desirable Skills

  • Experience working with federal government customers
  • Federal government clearance

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Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status.   Click here for additional compliance information 

Our Benefits

  • Major Medical, Dental, Vision (HMO or POS)
  • Short, Long-Term Disability Coverage
  • Life and AD&D Insurance​
  • 401(k) with Matching Contributions
  • Flex Spending Account
  • Tuition Reimbursement
  • Employee Referral Bonuses
  • Optional Supplemental Life, AD&D
  • 10 Paid Holidays Per Year​
  • Paid Time Off
  • Employee Assistance Program
  • Merit Bonuses​

What Makes us Procentrix

We operate on the principle of “mutual respect” and recognize that at the core of every successful company are people and when those people are challenged, encouraged and respected, they create the framework within which creativity and innovation thrives.

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Our employees are our most important asset. They develop our solutions, deliver our services, and are the face of our company.

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We encourage people to “think outside the box”. We listen to each other's ideas. Not all are pursued but none are ignored.

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We were founded on the promise of sound business ethics. We respect our customers, employees, and business partners and we lead by example.

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Our strong benefits package attracts and retains top quality, highly-motivated individuals who share our enthusiasm and drive.

Awards and Recognition

Our company culture and the innovative employees it has attracted is paying off! We have been honored to receive many prestigious awards and we cherish the many informal praises we receive from our customers.

Washington Post Best Places to work Virginia Best Places to work Inc. 5000