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Careers @ Procentrix

ServiceNow Manager / Practice Lead

DC Metro Area

Position Description

The ServiceNow Manager and Practice Lead will be part of a growing consulting organization that focuses on enterprise level IT modernization using low-code development platforms and Cloud technologies.  This person will play multiple roles in supporting project delivery, developing our ServiceNow practice, supporting sales and growth activities, and building corporate artifacts.  As a Project Manager, they may manage ServiceNow delivery projects of 10-20 resources. They will be responsible for developing and managing project plans, staffing, tasking team members, serving as a Scrum Master, interfacing with customer management, managing risks, and tracking project financials to ensure on schedule and on budget delivery.  They will provide ServiceNow solution architecture guidance, including determining best product fit and solution design for new projects.  They may conduct solution architecture and design reviews across multiple projects.  They will develop proof of concept and demo solutions to support sales activities. They will help to develop the ServiceNow practice within the company, by facilitating cross-project collaboration, methodology creation, development of reusable solutions, and staff training.   

Required Skills

  • At least 10 years of experience in the IT consulting field playing architecture, development, and management roles
  • At least 6 years of experience on ServiceNow based implementation projects, across multiple business domains
  • Experience implementing ServiceNow for at least one other business domain besides IT management (ITSM, ITOM, ITAM) 
  • Subject matter expertise in the complete ServiceNow platform and products
  • Demonstrated experience serving as a ServiceNow solution architect for complex, large scale projects
  • Experience managing ServiceNow based projects of at least 10 people
  • Hands-on experience developing ServiceNow solutions for customer delivery
  • Ability to independently establish, configure, design, and develop ServiceNow solutions for pre-sales activities
  • Experience managing customer relationships at the senior management / executive level
  • Must be a US Citizen

Desirable Skills

  • ServiceNow certifications
  • Active federal government public trust clearance
  • Hands-on programming skills

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Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status.   Click here for additional compliance information 

Our Benefits

  • Major Medical, Dental, Vision (HMO or POS)
  • Short, Long-Term Disability Coverage
  • Life and AD&D Insurance​
  • 401(k) with Matching Contributions
  • Flex Spending Account
  • Tuition Reimbursement
  • Employee Referral Bonuses
  • Optional Supplemental Life, AD&D
  • 10 Paid Holidays Per Year​
  • Paid Time Off
  • Employee Assistance Program
  • Merit Bonuses​

What Makes us Procentrix

We operate on the principle of “mutual respect” and recognize that at the core of every successful company are people and when those people are challenged, encouraged and respected, they create the framework within which creativity and innovation thrives.

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Our employees are our most important asset. They develop our solutions, deliver our services, and are the face of our company.

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We encourage people to “think outside the box”. We listen to each other's ideas. Not all are pursued but none are ignored.

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We were founded on the promise of sound business ethics. We respect our customers, employees, and business partners and we lead by example.

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Our strong benefits package attracts and retains top quality, highly-motivated individuals who share our enthusiasm and drive.

Awards and Recognition

Our company culture and the innovative employees it has attracted is paying off! We have been honored to receive many prestigious awards and we cherish the many informal praises we receive from our customers.

Washington Post Best Places to work Virginia Best Places to work Inc. 5000