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Careers @ Procentrix

IT/Business Change Analyst

Remote (WMA)

Position Description

You will be a member of a virtual team that may include Organizational Change Managers, Application Trainers, Technical Writers, User Experience Designers, and Functional and Technical Stakeholders. You will bridge the functional gap between old business processes to those supported by modernized IT solutions. This includes analyzing outdated Business Process Flow (BPF) diagrams, helping define new processes and working with client staff to update the BPF’s to match new business flows and solutions. You will understand, be able to support the Software Development Lifecycle, and communicate the impact of modernization software at the organizational, departmental, and stakeholder level. You will implement business processes, systems, and technology to improve service delivery and streamline processes. To be successful you will have hands-on experience supporting a software modernization initiative, while leading a virtual team to:

  • Implement and manage an Organizational Change plan and timeline
  • Redesign and implement new business processes
  • Lead train-the-trainer sessions
  • Develop end-user training curriculum and user documentation
  • Conduct User Acceptance Testing (UAT)
  • Gather user experience and interface design feedback
  • Analyze progress, develop mitigation plans, if needed
  • Communicate progress and status to project sponsors and stakeholders
  • Foster working relationships with executive sponsors, stakeholder working groups, and providing accurate and timely feedback
  • Design and roll-out modernized business process roadmaps and divisional readiness plans

Required Skills

  • At least 4 years of consulting experience in change management roles on IT systems development projects.
  • Thorough knowledge of, and experience in, change management principles and methodology.
  • Extensive experience in understanding business processes and working with staff, management, and the project team to maximize employee adoption.

Desirable Skills

  • Microsoft Power Apps
    • Azure DevOps
    • Understanding of Agile Methodologies such as Scrum and Kanban gained through working in an agile team
    • Experience working in federal regulatory agencies
    • Active Public Trust Clearance

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    Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or handicap, or any other legally protected status.   Click here for additional compliance information 

    Our Benefits

    • Major Medical, Dental, Vision (HMO or POS)
    • Short, Long-Term Disability Coverage
    • Life and AD&D Insurance​
    • 401(k) with Matching Contributions
    • Flex Spending Account
    • Tuition Reimbursement
    • Employee Referral Bonuses
    • Optional Supplemental Life, AD&D
    • 10 Paid Holidays Per Year​
    • Paid Time Off
    • Employee Assistance Program
    • Merit Bonuses​

    What Makes us Procentrix

    We operate on the principle of “mutual respect” and recognize that at the core of every successful company are people and when those people are challenged, encouraged and respected, they create the framework within which creativity and innovation thrives.

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    Our employees are our most important asset. They develop our solutions, deliver our services, and are the face of our company.

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    We encourage people to “think outside the box”. We listen to each other's ideas. Not all are pursued but none are ignored.

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    We were founded on the promise of sound business ethics. We respect our customers, employees, and business partners and we lead by example.

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    Our strong benefits package attracts and retains top quality, highly-motivated individuals who share our enthusiasm and drive.

    Awards and Recognition

    Our company culture and the innovative employees it has attracted is paying off! We have been honored to receive many prestigious awards and we cherish the many informal praises we receive from our customers.

    Washington Post Best Places to work Virginia Best Places to work Inc. 5000