Microsoft Dynamics CRM provides Out of Box support for Sales, Marketing, and Customer Service. However, it offers much more than this. It is an "extensible platform" that can be used to implement virtually any kind of business application. The extensibility aspect of the platform is known as "Extended Relationship Management" or xRM. With xRM, powerful line-of-business applications can be designed, configured and deployed in a fraction of the time that would otherwise be required to build custom software applications. This can be any type of application that requires structured data, web-based user interfaces, Microsoft Outlook and SharePoint integration, workflow support, reporting, granular security access controls, etc. Best of all, most is achieved through configuration as opposed to custom programming! Procentrix helps organizations leverage the Dynamics platform offering support in the following areas:

• Strategy Planning – Analyze your business objectives, technical environment and existing LOB applications, helping you determine how Dynamics CRM / xRM can be incorporated into your IT roadmap to reduce cost and drive operational efficiencies.
• Business / Requirements Analysis and Design – Perform business requirements analysis (independent of solution) to understand and document your business needs. Design solutions that leverage the functionality and features of Microsoft Dynamics CRM.
• Configuration and Deployment Support – Configure business entities, relationships, forms, reports, workflows and accordance with your unique business needs.  Extend Dynamics as needed using custom .NET pluggins, JavaScript, custom workflow activities, etc. 
• Solution Integration – Implement solutions that integrate Dynamics with legacy Line of Business applications. Extend the power of Dynamics by integrating with other Microsoft products like SharePoint, Exchange, and Project Server.

For your next business application, Procentrix can help determine if Dynamics CRM can get it done better, faster and more cost effectively.