Federal and state government agencies each have unique challenges; however, some are common to all. Agencies are continually expected to do more with less. This is complicated by the fact that much of the government’s workforce is reaching retirement age and turnover is resulting in lost knowledge and process inefficiencies. Agencies are under pressure to operate transparently and are held accountable for establishing sound performance standards and measurable results. Procentrix offers capabilities that can help agencies overcome many of these challenges.